Responding to a protected disclosure

The Commission seeks to foster a culture of voluntary compliance. The Commission encourages organisations, their officers and employees to address instances of potential non-compliance as soon as they become aware of them.

Whistleblower information and material has been developed for registered organisations to raise awareness of the whistleblower scheme and its provisions.

Encouraging a 'speak up' culture

A ‘speak up’ culture is a values-driven culture and encourages officers, members and employees to voice their concerns without fear of reprisal.

Encouraging those within organisations to ‘speak up’ in relation to inappropriate behaviour or conduct helps an organisation to act ethically, according to its rules and policies and allows potential disclosers to safely raise their concerns.

Creating this sense of safety allows people to speak up confidently and reduces the risk of potential and real non-compliance within any regulatory framework.

Help with handling matters

The Designated Official and Manager's Guide to Handling Matters within Registered Organisations provides with tools and procedures to effectively encourage, manage, and support people who wish to raise complaints, breaches of internal rules or policies, or to make reports of 'disclosable conduct' within an organisation. 

Tools and checklists

More information about the tools available to assist organisations to effectively respond to disclosures and develop a speak up culture can be found on in Tools and checklists.

Need help?

If you would like help with reviewing your organisation’s complaints handling framework, email